General
What should I bring?
We provide a lot of things, so you don't really have to bring much.
Some people bring a hat or sunglasses. Bringing some type of water bottle is also a good idea, so you can fill up with water when you want.
What clothing should I wear?
In the summer months, it is hot! Dress for the heat by wearing cool and comfortable clothes. If you have a rain jacket, bring but if not, we have ponchos to borrow. In the winter months, you may wish to have a light jacket for the boat trips as it can get cool out on the water.
What is appropriate footwear?
We recommend sneakers so you can run fast from the gators! Just kidding, any comfortable shoes, including sandals are fine unless you are going on a wet walk.
What special items do I need for the wet walk?
For the wet walk, you need closed-toed shoes. We have water shoes you can borrow but you may be more comfortable in your own shoes. Your shoes do not get ruined, only wet. We have a hose to rinse off after the wet walk. Be sure to bring a pair of pants to change into after the walk and perhaps even a full change of clothes for kids or shorter people!
What about a swimsuit?
We don’t recommend swimming with the alligators.
Transportation
Can I drive my own car and meet you?
Yes, many people prefer this. We have safe and free parking available. If you booked directly with us, we can even provide a credit towards your gas money.
What if I am not sure I am in your pickup zone?
Please don’t hesitate to call , text, email or WhatsApp us for clarification. We are here to help!
What time will you pick me up?
We won’t know this until the day before your tour. It is based on the other pickups that day. We try very hard to not have you spend a lot of time doing pickups, so we carefully plan the pickups every day to ensure you are being transported efficiently. As soon as the route is planned, we notify you by a call, text, email or WhatsApp.
How do you manage to pick up in such a large metropolitan area?
Over the years, we have gotten quite good with logistics. However, South Florida traffic can be horrible, especially if there is a big event in town. At times, we need to rely on Uber or other transportation partners. If you are in our pickup zone and we need to have Uber pick you up, we will do so at our cost.
Can I be dropped off at the airport?
Yes, this is a service we can provide and many people find it is nice to combine a tour with transportation! We will even store your luggage with us while you are on tour. Please be sure to ask us about the timing of the tour to be sure you get to the airport in plenty of time.
Can we be picked up or dropped off at the cruise ships?
Yes, this is a service we can provide and many people find it is nice to combine a tour with transportation! We will even store your luggage with us while you are on tour.
Can we be dropped off at a different location than where we were picked up?
Yes, definitely, but please reach out to us to arrange this as it affects our overall logistics.
Cancellations
What is your cancellation policy?
For shared group tours we need 48 hours for a full refund
For private tours or larger group tours we need 7 days for a full refund.
What about the weather?
We are very used to dealing with all sorts of weather issues and we are prepared for most of them. There are rare times though, when weather causes us to cancel a tour. If this is the case a full refund will be given.